Refund policy
Refund & Return Policy
We want you to love your jewelry. If something is not right, here is how returns and refunds work.
Return window
You can return items within 14 days of delivery, from any country we ship to. Items must be unworn, in original condition and packaging, with proof of purchase.
Not returnable
- Personalized, engraved or custom pieces, unless damaged or incorrect
- Worn, altered or damaged items
- Gift cards and final sale items
How to return
- Email sageshopstore@gmail.com or WhatsApp +1 (347) 874-4013 within 14 days of delivery with your order number and reason.
- We will reply within 1 to 2 business days with the return address. Please do not send anything before we approve it.
- Send the item back with a tracked, insured service and keep your tracking number.
International returns
Declare the true value on the customs form and mark the parcel as a return, not a gift. We cannot accept unapproved parcels or parcels with unpaid postage or customs charges.
Shipping and customs costs
Return shipping is paid by the customer unless the item arrived damaged or incorrect. Import duties and taxes you paid to your country cannot be refunded by us, but many countries let you claim them back from customs on returned goods.
Damaged or incorrect items
Contact us within 3 days of delivery with your order number and clear photos. We will send a replacement or give a full refund, including original shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we will email you. Refunds go to your original payment method within 5 to 10 business days, though some banks abroad take longer. Refunds are in USD, so the amount in your currency may vary slightly. Original shipping is not refunded unless the return is due to our error.
Exchanges
Contact us and we will help you exchange for a different size or style, subject to availability. We will confirm any price difference or shipping fee first.
Undelivered or lost parcels
If a parcel comes back because of a wrong address, unpaid customs charges or no collection, we refund the order minus shipping costs. If your parcel has not arrived within 30 days of shipping, contact us and we will send a replacement or refund you in full.
Cancellations
You can cancel before your order ships. Personalized orders cannot be cancelled once production starts.
Contact us
Email: sageshopstore@gmail.com
Phone or WhatsApp: +1 (347) 874-4013
New York, NY, USA